I preface this with saying that i am a premium subscription holder and use the Android app. i am not experiencing the same issues since the android app works great buy wanted to share my thoughts as I work professionally in software support and client management.
Since the iOS app isn’t working as expected they shouldn’t even offer it as an option until it’s fixed. when ordering the premium subscription it should say android only. I understand that premium subscription offers other bonuses but it should be clarified that the app us android only. It’s causing so many problems to have iOS users try the app and pay more money for their subscription only to find that the app doesn’t work. It makes users feel cheated and really hurts the companies brand in my opinion. You hurt customers and it makes them possibly cancel heir subscription and possibly not come back because of the bad experience. It’s a simple fix and one that could save the companies reputation and save lots of time for the support staff who are probably dealing with calls about this constantly.