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Internet trouble/talking to the repairman

Suggested Difficulty (Elementary etc): ____
Video or Audio: ____
Lesson Idea: Hi @Constance_Fang and Team,

Didn’t see this lesson but could be useful. I had the repairman come to my place a week ago and I had no idea how to explain the problem to him and I had no idea what in the hell he was talking about!

Thanks!