Hopefully you can all benefit from me sharing my unfortunate experience recently. My credit card was debited for a full year’s membership with no warning. I have been a loyal paid member for many years, but decided this year not to renew my membership. As soon as I saw the charge on my credit card statement, I raised a support ticket with ChinesePod to seek their help. There was no reply, so I raised another. And then another.
After about three weeks and three separate tickets I received a reply stating that I had already been sent an email that this charge was going to be made. I never received such an email. All they told me was to change my subscription settings to not automatically renew (which I never set to do so anyway - it should be an opt-in setting, not an opt-out setting).
I did so, and received a “Sorry to see you go” email addressed from Grace. The email said “If you have any feedback, I’d love to hear from you”, so I replied back to her explaining my situation. That was on the 27th of December 2019, and to date I have not received a response.
It’s clear that there is no assistance provided to members in such cases. So I’m leaving this here in the hopes that I can spare some of you the same experience I’ve been through.