Hi gangqinjia,
Could you do me a favor? Give me video that caption your screen when you login so that we can help you better.
Best Regards
Sorry I don’t know how to take a video of the iphone screen. When I enter my email and password and click ‘sign in’, the ChinesePod icon flashes for a second and then disappears, and then nothing happens.
Still does not work and I get a “not connected to Internet” error. Seems like the problem is that the app is not recognising that I have an Internet connection - videos at the start screen also do not load (prior to login).
Could you tell me:
- Have you tested internet with other app ?
- Are you using VPN ?
- Where are you (your country) now ?
Based in HKG, No VPN, have tried other internet so don’t think it’s an internet problem. Could the issue be because I am using an older iOS (9.3.4)? I have not upgraded to the latest because it will slow down my phone.
I’m also using IOS 9.3 so this could be the issue.
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I updated to the latest IOS and now it works.
Yeah, lots of bugs, but that “go back 5 seconds” button is super useful
Hi 319616896, could you please try “Log In” again and give us your feedback, we already fixed this issue this morning
Hi colinhagemeyer, could you give us more detail how to reproduce the bugs that you face to ?
seems to work now ty
Hi Jan,
We have just upload a patch version to app store to fix “traditional characters” state, could you update your chinesepod app and try again ?
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Ah, sure. If I had more to add I wouldn’t have been vague 
. The update today seems to have fixed most of the problems, the only one I can recreate is one that I already submitted using the in-app feedback system: in the “playlist” tab the individual lessons aren’t marked as “studied” (nor “bookmarked” probably) when they should be. Other than that, I had some of the problems mentioned above, and some minor issues with the tags properly filtering, but they seem to have been fixed now.
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Hi Matt, have you removed the app, currently removing app that mean all your downloaded lessons will be removed also. If you haven’t removed the app, could you check your downloaded lessons again and give me your feedback ?
Yes, in the update the traditional character option is fixes. Thanks!
When I watch VDO version in ChinesePod app, I cannot find a stop, play or drop screen down so I have to close app, and log in again. Am I missing something here.
The video controls should look something like this. You need to tap the screen to see them. Since they are white, it’s possible they are hard to see if the video is completely white. Could you share a screenshot?
Hi there,
For several days now, I have only been able to access the audio part of lessons (Intermediate and Upper Intermediate). I just see “No Dialogue/Vocabulary/Expansion”. Applies to downloaded and not downloaded lessons.
Is anyone else experiencing this problem?
I have the latest version. Any fixes, ChinesePod?
Hi there @436865276,
Are you a basic subscriber or premium subscriber? If you are basic, then only audio is supported.
If you are premium, does it happen with all lessons on just some? Certain recent lessons like the Advanced interview with Kohl have no extra class details aside from the video and audio parts.
Perhaps you could direct message us your ChinesePod account email so we can check your subscription.
Hi there,
Thanks ChinesePod team. Problem fixed. At your suggestion, I deleted the app and re-installed with the latest version. Everything ok again.
Fingers crossed I don’t have to come back here!
Best regards,