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Speed of website and bugs

Device used: PC
Software version (Windows 10, macOS Sierra etc): Windows 10
Browser used: Chrome


Bug description: The site really loads slow for me all the time as well as the Android app after some words. I also often get logged out of the app on PC.
Screenshot of bug: https://i.imgur.com/Yc6crGm.jpg


Remember to contact support@chinesepod.com if this is related to your account or a payment issue. [Delete after reading]

2 Likes

The android app doesnt work for the most time. Huge loading times and always errors. I need to always review the decks one by one.
The web app like i said doesn’t have an effect on the word count that is still to learn.

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YES!!! Please fix how slow this is on PC. It is driving me mad. I want to keep subscribing but I would potentially cancel over how annoying the slowness, getting logged out and freezing are.

1 Like

Thank you for letting us know. Does this issue still exist when you use the website on your phone? I suggest that cleaning your cookies and cache, which sometimes can help with the speed. I have asked our technical department for some suggestions, and I will update you here.

Rebecca