Main Site Blog Help

Website and Apps Down (Back up soon)

ChinesePod Website
#1

At 17:45 Yesterday, our server experienced a crash resulting in outages across our website and apps.

We currently have our developers working around the clock trying to get things back up and running to resume normal service as soon as possible.

We are deeply sorry if this has impacted your studies in any way.

You can keep up to date on this issue here forum thread.

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UPDATE: 22nd June NOON

The main website should be working but there are likely some issues with the following

  • load times
  • profile pictures
  • playlist artwork
  • Exercises not loading IN PROGRESS
  • pinyin not showing tone markers FIXED
  • random strings of code FIXED

Apps:

  • Should be working as normal (at slower speed initially)
  • No playlist artwork

===

Update: 9AM 23rd June:

Most of everything on the LiveSite is back in operation now, though it is VERY slow.
The reason for this that the database server is in Asia, while the app server is now in New York.
So any request literally requires an “around the world hop”. Once things are working again, we will have a scheduled downtime and migrate the database over to improve speed.

Things that are confirmed not to be working as of today:

  1. BLOG POSTS
  2. ASSESSMENT SERVER
  3. DICTIONARY
  4. CAROUSEL
    ===

In the meantime, here are the latest video lessons you can study/revise:slight_smile:

Elementary:

Intermediate:

Upper-Intermediate (Qing Wen):

Advanced:

Popular:

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ChinesePod Scheduled Maintenance (June 30th from 6 PM) BACK ONLINE
#3

Please help to get it back up soon. I’m using this website everyday and don’t wanna stop for long. Thanks team

#4

Everything seems to be working mostly fine now, except in dialogue/expansion/grammar section of lessons, the pinyin tones are being displayed as numbers rather than accented letters. See attached pic. Just letting you know in case it isn’t a known issue at this stage :slight_smile:

Untitled-1.jpg710×370 117 KB

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#5

Yes, most things seems to working fine now :slight_smile: Just one thing I noticed, in case you guys haven’t, if you search for a word in the dictionary, it says there aren’t any sample sentences to display (which isn’t right - I tested with different words). But maybe this will sort itself out once the website is back to ‘full health’ :slight_smile:

Thanks to the developers for your hard work!

Screen Shot 2017-06-22 at 12.17.40.png1181×532 29.3 KB

#6

Still cannot access Vocabulary/Expansion/Grammar/Exercises after the crash. Will these features be again accessible this coming weekend?

#7

Still no sample sentences in the glossary either. I’m dependent on these!

#8
#9

Dialogue won’t load in the app for me. Keeps saying retry.

#10

For an update (+video) see this post: