I have had a subscription for a long time but my credit card failed on November 9th. Apparently it was my new credit card, but anyway, I updated the information but I still have to wait till December 9th before I can use Chinesepod again, because there is no way to get the system to take the payment now.
I phoned support in London five days ago and left a message but nothing happened. Then I phoned three days ago and spoke to a lady who said she would immediately give me two weeks’ subscription. But nothing happened. She did say I could cancel everything and get a new subscription, but how do I do that? I can’t see how to cancel my subscription.
It’s really annoying not being able to get any help on this issue! Many thanks for any advice.