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Premium access disappeared again


I am experiencing the same problem as described here again: I paid an annual Premium subscription fee through the Google Play store, but this has disappeared from my account and my level is reported as “Free”.
Could you reinstate the Premium access that I paid for ASAP please?

Many thanks,

Hello Philippe,

Thank you for letting me know. I will forward this issue to our student relation representative team immediately. You will hear from us in the next few days and I sincerely hope this problem gets solved.


Hello Rebecca,

Thanks for your reply - but so far this problem is still not resolved. When can I expect a reply?


Hi Philippe,

I believe our student relations representative Susie has contacted you and solved this issue a few days ago. I hope you can continue to enjoy our content and hopefully the problem with your access doesn’t occur again in the future.